Frequently Asked Questions (FAQs)—RJP Unlimited
1. Ordering & Payments
Q: What payment methods do you accept?
✅ We accept the following payment methods:
· Visa, Mastercard, American Express, Discover, Diners Club
· Apple Pay, Google Pay, Shop Pay
· PayPal (when available at checkout)
Q: Is my payment information secure?
✅ Yes! We use 256-bit SSL encryption to secure all transactions. Your credit card information is never stored on our servers.
Q: Can I modify or cancel my order after placing it?
✅ Orders can be modified or canceled within 1 hour of placement. Please contact us immediately at support@rjpunlimited.com for assistance.
2. Shipping & Delivery
Q: Do you offer free shipping?
✅ Yes! We offer free shipping on all orders—no minimum purchase required.
Q: How long does shipping take?
✅ Processing time: 1–2 business days
✅ Delivery time: 2–5 business days (via UPS, FedEx, or DHL)
📢 Note: Delays may occur during holidays, high-order periods, or due to weather conditions.
Q: Do you offer Same-Day Delivery?
✅ Same-Day Delivery is available for select items in select areas. If your item(s) and delivery address qualify, Same-Day Delivery will appear as an option at checkout. If it does not appear at checkout, your order is not eligible and standard shipping options will apply.
Q: Where do you ship?
✅ We currently ship within the USA only.
❌ We do not ship internationally or to PO Boxes, APO/FPO addresses at this time.
Q: How can I track my order?
✅ Once your order is shipped, you’ll receive a tracking number via email. The tracking number will be active within 24 hours.
3. Returns & Refunds
Q: What is your return policy?
✅ We accept return requests within 14 days of delivery for eligible items that arrive defective, damaged, or incorrect. Return requests submitted after 14 days may not be approved.
📢 Note: We do not accept returns for customer-side issues (for example: ordering the wrong size, selecting the wrong color, ordering the wrong item, or change of mind).
Q: How do I request a return?
✅ Email support@rjpunlimited.com within 14 days of delivery with your order number and a brief description of the issue. If the item is damaged/defective, please include clear photos of:
· The item
· The packaging (if applicable)
· The shipping label (if applicable)
If approved, we will provide return instructions and, where applicable, a return shipping label. Items sent back without prior approval will not be accepted.
Q: Do you offer refunds?
✅ Yes. If approved, refunds are issued to the original payment method within 10 business days after we receive and inspect the return (or after we confirm the issue if a return isn’t required). Banks and card issuers may take additional time to post the refund.
Q: Do you offer exchanges?
✅ If a replacement is available for an eligible defective, damaged, or incorrect item, we can arrange a replacement. If a replacement is not available, we will issue a refund in accordance with the policy above.
4. Damaged or Lost Orders
Q: What if my order arrives damaged?
✅ If you receive a damaged product, please:
· Take photos of the damage and keep the original packaging.
· Contact the shipping carrier (UPS, FedEx, or DHL) to file a claim.
· Notify our support team at support@rjpunlimited.com for assistance.
Q: What if my package is lost?
✅ If your package is lost in transit, contact us at support@rjpunlimited.com, and we will help you file a claim with the carrier.
5. Customer Support
Q: How can I contact RJP Unlimited?
📧 Email: support@rjpunlimited.com
📍 Business Address:
RJP Unlimited
140 Railway Court
Kingsville, ON N9Y 3Z6
Canada